Returns, Refunds & Warranty Information
Returns & Refunds
The RMS/HRC panel may only be returned for a refund if it is unused and has not been installed. You have 14 business days to return the RMS/HRC panel to Radiant Made Simple. You must contact us to fill out a return form and request a RMA. The RMA must be completed and returned with the complete unused RMS/HRC Panel. There is a 15% restocking fee on all RMS/HRC Panels returned and the shipping/freight charge is the customers responsibility. Once we receive the completed paperwork and the RMS/HRC Panel we will inspect the unit and will issue you an immediate refund if the RMS/HRC Panel passes the No Use/No Install Test/Inspection.
The RMS/HRC panel is warranted against manufacturing defects for a period of 2 years from the date of purchase. In the event of a component failure Radiant Made Simple will, at our discretion, provide a replacement unit or repair components for installation. At our request, the defective part(s) must be returned to Radiant Made Simple in order to receive credit. This warranty covers parts only. Damage resulting from abuse, water damage, or faulty installation is specifically excluded. Radiant Made Simple’s maximum liability shall be limited to the replacement cost of the unit.